Department for Community Based Services

Standards of Practice Online Manual

Chapter 30-Quality Assurance and Organizational Integrity

If you have questions regarding service appeals, service complaints, or CAPTA appeals, please contact the Office of the Ombudsman at the following address:

275 East Main Street, 2E-O

Frankfort, KY 40621

(502) 564-5497 (phone)

(502) 564-9523 (fax)


If you have questions regarding access to records or records requests, please contact:

Brian Isaacs

275 East Main Street, 3E-G

Frankfort, KY 40621

(502) 564-3834 (phone)


If you have questions regarding the Family Preservation Program, please contact:

Jennifer Thornhill, Prevention Branch Manager

Charity Roberts, Family Preservation Specialist

275 East Main Street, 3E-B

Frankfort, KY 40621

(502) 564-4502 (phone)

(502) 564-4653 (fax)


If you have any questions regarding the child care assistance program, please contact the following individuals: 

Tara Cecil, Child Protection Branch Manager

275 East Main Street, 3E-B

Frankfort, KY 40621

(502) 564-2136 (phone)

(502) 564-3096 (fax)


If you have any questions regarding safety net services, please contact: 

Lena Morehead, Child Protection Specialist

275 East Main Street, 3E-B

Frankfort, KY 40621

(502) 564-2136 (phone)

(502) 564-3096 (fax)



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