Department for Community Based Services

Standards of Practice Online Manual

4.11.2 Request for Emergency LOC Assignment

Cabinet for Health and Family Services

Department for Community Based Services
Division of Protection and Permanency
Standards of Practice Online Manual
Chapter 4-Out of Home Care Services (OOHC)
4.11.2 Request for Emergency LOC Assignment

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Legal Authority/Introduction



Practice Guidance

  • The SSW and FSOS should reserve requests for true emergency situations, such as unexpected commitments from court or sudden, severe acting out by a child who appears to warrant an immediate placement change.
  • The SSW does not request an emergency level of care (LOC) assignment if the child does not require an immediate PCC placement, or if the child is placed in an emergency shelter or psychiatric hospital.
  • The Children's Review Program (CRP) may require up to twenty-four (24) hours to determine a LOC in an emergency case, rather than the typical three (3) working day time frame. 


The SSW:

  1. Requests an emergency LOC assignment through the Out-of-Home Care (OOHC) Branch at (502) 564-2147, when needed;
  2. Gives the reason for the need for the emergency level of care assignment, and the child’s:
    1. Name;
    2. Date of birth; and
    3. County of commitment;
  3. Has the level of care packet completed in TWIST, as outlined in SOP 4.11.1 Level of Care Assignment; 
  4. Ensures that complete information is sent to CRP to avoid follow-up calls that may delay the process; and
  5. Notifies CRP via email or phone, advising them of the need for an emergency level once the information is submitted via TWIST.





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