Department for Community Based Services

Standards of Practice Online Manual

4.66 Critical Situations

Cabinet for Health and Family Services

Department for Community Based Services
Division of Protection and Permanency
Standards of Practice Online Manual
Chapter 4-Out of Home Care Services (OOHC)
4.66 Critical Situations

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Legal Authority/Introduction


  • N/A


The SSW:

  1. Or other staff assigned by the SRA or designee, notifies the child’s family within one (1) working day when a critical situation occurs;
  2. Ensures that a report has been made to the following agencies, when the situation involves a report of suspected maltreatment:
    1. Appropriate regional office; and
    2. Division of licensed child care in the Office of the Inspector General;
  3. Refers all inquiries from the media to the Cabinet’s office of communications;
  4. Follows any additional regional procedures as appropriate. 

Practice Guidance

  • When a critical situation occurs, a caregiver initiates attempts to report the situation to the SRA or designee, immediately.
  • Critical situations include:
    • Serious illness or death of a child;
    • The child’s absence without leave (AWOL);
    • Possession of a deadly weapon by a child;
    • The child is an alleged victim or perpetrator of:
      • Abuse;
      • Neglect;
      • Physical assault; or
      • Sexual assault;
    • Alleged criminal activity by the child requiring notification of law enforcement; or
    • Suicide attempt of a child.
  • The PCC or PCP agency director or designee, submits a comprehensive written report regarding a critical situation to the SSW.




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