Ky.gov
Effective: 9/10/2019

C9.3 Foster and Adoptive Inquiry

Legal Authority

Introduction

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Practice Guidance

  • ​​Staff accepting inquiries should be courteous and knowledgeable regarding the program area. This call begins the relationship between the foster/adoptive parent and DCBS and should reflect the values of our agency. ​
  • Staff may utilize the iTWIST Provide Inquiry Form and Informational Packet Templates (Welcome letter, FAQs) to streamline the process and to insure complete inquiry data.

Procedure

The R&C FSOS:
  1. Reviews the in progress foster/adoptive inquiry screen and determines which inquiries are new and need to be assigned; and 
  2. Assigns the inquiry to an R&C worker for completion.
The R&C Worker:
  1. Attempts to make phone contact with the prospective foster/adoptive parent within two (2) business days after a web-based report is received from Kentucky FACES portal or from another county or region; 
  2. Sends an informational packet to the prospective foster/adoptive parent via mail or email on the date the phone contact is attempted. The informational packet will include at minimum: 
    • A welcome letter; 
    • Listing of dates of upcoming informational meetings and pre-service training; and 
    • Frequently Asked Questions About Becoming a Foster Parent. 
  3. Enters the date the informational packet is sent to iTWIST.
THE FSOS:
  1. Ensures that foster and adoptive inquiries are monitored daily during business hours (8:00am - 4:30pm Eastern Standard Time).
The SSW:
  1. Returns phone messages to prospective foster/adoptive parents within two (2) business days to complete inquiry; 
  2. Uses the provide inquiry template during a face to face meeting or phone communication to gather the required information from the prospective foster/adoptive parent and all other adult household members: 
    • Inquiry date; 
    • Name; 
    • Date of Birth; 
    • Address;
    • Email address; 
    • Type of inquiry; and 
    • Prompt for the inquiry. 
  3. Sends an informational packet to the prospective foster/adoptive parent via mail or email on the date the contact was made. The informational packet will include at a minimum: 
    • A welcome letter; 
    • Listing of dates of upcoming informational meetings and pre-service training; and 
    • Foster/Adoptive Parent Frequently Asked Questions. 
  4. Completes the inquiry screens in iTWIST within three (3) business days of the contact and enters the date that the informational packet was sent to the family.

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Documents

Revisions