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Effective: 8/21/2026

C5.2 Timeframes and Ongoing Service Requirements for All In Home Services Cases

Legal Authority

Introduction

​​​​​​​​The FSOS and SSW utilize the following timeframes for all in-home services cases.

Practice Guidance

Procedure

The FSOS: 

  1. Assigns the case being opened to the SSW for ongoing services within three (3) working days of the date the assessment results are approved; and
  2. Approves the case plan within ten (10) working days from the date it was developed with the family and submitted by the SSW. 
The SSW: 

  1. Makes a home visit with the family within five (5) working days of the case assignment to begin negotiating the:
    1. Prevention strategy for the family; 
    2. Evidence-based practices (EBPs) to be utilized in prevention services; 
    3. Case plan goals to be agreed upon with all family members;
    4. Case plan objectives and tasks; and 
    5. Participants who will be invited to participate in case planning, including identified fathers and natural supports as outlined in SOP C7.13 Family Attachment and Involvement​​ and the service providers. 
  2. Negotiates the initial case plan with the family within ten (10) working days of the case assignment by the FSOS;
  3.  Enters the information in the DPP-1281 Family Case Plan (TWIST) verbatim when the blank signature page of the case plan is signed, based on the negotiated objectives and tasks;
  4. Reviews with the family any changes to the negotiated objectives and tasks and obtains a new signature page;
  5. Enters the completed/developed date in the “effective from date” on the case plan. This is the date that the family signed the signature page;
  6. Enters/submits the case plan information within ten (10) working days from the date it was developed with the family;
  7. Considers all team members' opinions, as well as family circumstances, to negotiate at least one task for each objective with a beginning and potential end date; 
  8. Renegotiates the DPP-1281 case plan with the family every six (6) months until the case is closed. Prevention plans are no longer required to complete a case plan. The case plan objectives and tasks can be entered directly into TWIST while negotiating the strategies, objectives, and tasks with the family; 
  9. Mails or delivers the TWIST copy of the case plan to the family within three (3) working days of the FSOS approval;
  10. Follows procedures outlined in SOP G1.11 Onsite Provision of Services when assistance is requested from one county or region to another county or region to provide needed ongoing services;
  11. Visits every calendar month, making face-to-face contact with the family and all children in the home to: 
    1. Assess progress on accomplishing family case plan goals, objectives, and tasks, and assess the need for continuing prevention services and EBPs; 
    2. Observe the interaction among parents, child(ren), and siblings; and 
    3. Determine the suitability of these interactions and the protective capacity of the parent, including identified fathers as outlined in SOP C7.13 Family Attachment and Involvement. 
  12. Documents all contacts with or on behalf of the family; service recordings reflect the progress toward prevention strategies, goals, objectives, and tasks; 
  13. Completes a case plan evaluation/assessment at least every six (6) months, and also: 
    1. Within thirty (30) calendar days before the family case plan periodic review; 
    2. When any significant change occurs in a family, such as: 
      1. A need to change prevention strategies, services, and/or EBPs; 
      2. A trial home visit begins; 
      3. Change in the composition of the family; 
      4. Loss of job; 
      5. Change in family income; 
      6. Loss of basic needs being met; or 
      7. Before considering case closure. 
  14. Updates the case plan within six (6) months from the case planning conference date of the previous case plan, and every six (6) months thereafter; 
  15. Follows the guidelines for case consultation as outlined in SOP G1.5 Supervision and Consultation; and
  16. Follows up with court involvement as necessary, as outlined in SOP C6.12 When to File a Petition​​.
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Documents

Revisions