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Effective: 6/12/2026

G1.7 Quality Engagement for Successful Partnership

Legal Authority

Introduction

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Quality worker visits establish and maintain mutually beneficial partnerships with families that sustain their interest and commitment toward change while being culturally responsive to the diverse needs of families in the course of completing professional activities.


Practice Guidance

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  • A quality worker visit is a contact between a worker and a child/parent/caregiver. In a quality visit, the worker:
    • Is respectful;
    • Elicits the family’s participation;
    • Is strengths-based;
    • Is change-oriented;
    • Is empathetic;
    • Looks at the person rather than the problem;
    • Fosters a good relationship;
    • Actively listens;
    • Encourages honest dialogue;
    • Explores possible solutions;
    • Uncovers informal support systems;
    • Reflects the reason for the visit and mutual goals moving forward;
    • Recognizes efforts and achievements;
    • Suspends judgment;
    • Assesses family needs;
    • Is empowering and encouraging; and
    • Assesses safety/risk with children/parents/caregivers.

  • Engagement is obtained through conversation, not through interviews with the family members. Careful listening during the engagement process will often lead to the early identification of primary family needs, the family’s long-term vision, and potential short-term goals, which may become objectives in the family’s case plan.




Procedure

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The SSW:
  1. ​Completes the following tasks before and during the family team meeting (FTM) or case planning conference: 
    1. Ensures that the family has input into the meeting time/date/location; 
    2. Makes every effort when scheduling a face-to-face meeting to accommodate the family's schedule and impose as little disruption to work schedules as possible;
    3. Considers non-traditional hours for meetings, including before and after hours or during lunch;
    4. Offers options such as participation by conference call or by written correspondence outlining progress or lack of progress in obtaining negotiated goals;
    5. Explains the purpose of the meeting and the role of all the participants;
    6. Encourages the family to actively participate in problem-solving:
    7. Gives family members time to talk about their concerns and issues;
    8. Listens to the family's concept of what is important;
    9. Explores the family’s vision for the child and the family's wellbeing, which may be included in the case plan, to encourage co-ownership;
    10. Recognizes and builds upon the ​family's strengths; and
    11. Partners with families and other staff and uses engagement skills that focus on the strengths of the family to build consensus.

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Documents

Revisions